FAQ's

Visit the website and go to the “User Account” icon. Fill out the form, verify your email then click Sign Up Take note of your login details

Go to the trial lash glues section to place your order. The shipping fee will be charged depending on your location.

Once you have placed your orders, we will send the invoice to the email address you provide. 50% of the price should be paid to start the manufacture and the left 50% should be fully paid after manufacturing is done (before shipping the package). However, for first-time orders, 100% payment shall be made to commence manufacturing of the order.

Any or all of the foreign duties, taxes, or additional customs fees that the shipment may have to pay when it reaches its destination shall be shouldered by the customer and are non-refundable.

All lash extension glues and lash application pretreatment products are available for wholesale. A good discount is given for orders reaching the wholesale MOQ.

All lash extension glues and lash application pretreatment products are available for private label. A good discount is given for orders reaching the private labeling MOQ.

Wholesale and private labels are both bulk orders with different minimum order quantities (MOQ). Unlike wholesale bulk orders, the private label includes printing and labeling of products with the customer’s brand.

You will receive a shipping confirmation e-mail with the tracking link once your order ships. You may also contact us for follow-ups.

Order Processing: Manufacturing of bulk orders usually takes 2-7 business days. Rest assured our fulfillment team is doing its best to get your packages ready and shipped as soon as possible. We would really appreciate your patience during these times. Shipping: Normally, it will take about up to 7 business days for packages to be delivered from the time they are shipped and depending on location. Shipment companies may encounter longer shipping time frames during peak season. For shipping delays and delivery issues, kindly contact the shipping courier as they will have the most accurate information about the whereabouts of your package. Once orders leave our facility, we, unfortunately, have no control over how the shipping carrier handles them.

Order Processing: Manufacturing of bulk orders usually takes 2-7 business days. Rest assured our fulfillment team is doing its best to get your packages ready and shipped as soon as possible. We would really appreciate your patience during these times. Shipping: Private label orders will take up to 7~20 days (after the design is done) for manufacturing. For private box orders, will take up to 10~30 days (after the design is done) for manufacturing. For shipping delays and delivery issues, kindly contact the shipping courier as they will have the most accurate information about the whereabouts of your package. Once orders leave our facility, we, unfortunately, have no control over how the shipping carrier handles them.

Once an order is placed, you will only have 24 hours to cancel or edit your order. Please contact customer support immediately if changes to the order are needed.

We produce at the request of our customers, and refunds/returns are not possible without special defects. For any defects (such as dried-out glue, or leaking problems), please take a photo and contact us.

Definitely! We are proud to say that all of our products do not contain any animal-derived ingredients. They are 100% vegan and cruelty-free.

Yes. We have lash extension glue for experts, beginners, and intermediates. Click me!

Yes. We have two (2) types of lash extension glues according to color- the usual black-colored and carbon-free and the clear lash extension glues.

Yes. We have lash extension glues with low fumes to prevent irritation.

Yes. We have a lash shampoo that perfectly cleanses built-up oil, dead skin cells and make- residue. The lash shampoo package includes a bottle of lash shampoo, a spoolie, and a lash brush.

All our lash extension glues are for lash professional use only and DIY is not advised.

Yes. MSDS for our products are available on the website in PDF form and are downloadable. Choose the glue you are interested in the Eyelash Extension Glue under the "shop" section. Below the description of the product, you may find the MSDS sheet of each.

For unopened lash extension glues, the shelf life is up to 13 months or before the expiry of the glue considering proper storage conditions. For unopened lash application pre and post-treatment products, shelf life can last up to 2 years or before the expiry date considering proper storage conditions. For opened bottles of lash extension glue, it can still be consumed up to 1 month considering proper storage conditions. For opened lash extension pre and post-treatment products, they can be consumed up to 2 months considering proper storage conditions.